If there's one thing we like better than providing high quality phone service, it's taking the time to answer a question to fully satisfy our customers. Here are answers to some questions that we see on a somewhat regular basis.

• What are the business hours of your customer service?
  Dunyatelecom.com is staffed with customer and tech support 24 hours a day, 7 days a week. Customer service representatives are available to assist you at any time. Please call us at 1-888-474-6925.
   

• How do I use my phone card account once I purchase it?
  Upon purchasing a phone card from Dunyatelecom.com, you will receive an email message providing you with a toll-free access number and local numbers, PIN number and a customer service number. Simply, call the toll-free access number or the local number (additional charges may apply when calling the local number, check with your cell phone service provider or local phone company), enter your PIN (no need to enter the pin if you have registered your phone number while opening your account) and then dial the phone number of the person you are calling.
   
• Is my online transaction secure?
  Yes. All online transactions at Dunyatelecom.com are handled with the industry standard SSL encryption and our identity is insured up to 10000 USD by http://www.comodogroup.com/ for your protection. This ensures that your credit card information is kept confidential and your order remains secure.
   

• What is your return policy?
  Dunyatelecom.com will be happy to refund any unused portion of the phone card acount immediately upon request.
   

• When will my account credit expire?
  Unlike most of the phone service providers, your credit/account will never expire with us.
   

• What are the acceptable methods of payments?
  Dunyatelecom.com accepts all major credit cards (and debit cards with the following logos) including MasterCard, Visa, Discover and American Express. If you do not have a credit card or debit card, you can still purchase a phone card from Dunyatelecom.com by sending a check or a money order to: (if you are paying by money order or check, minimum amount is 20 USD)
  
  Dunya Telecom
  274 East Center St.
  Wind Gap, PA 18091
   

• I lost my password! How do I retrieve it?
  Click (here) to retrieve your password. It will be emailed to you within 2 minutes. If you do not recieve it within 5 minutes, you can call us at our customer service 1-888-474-6925.
   

• How do I use the pinless dialing option?
  Dunyatelecom.com offers the convenience of pinless dialing. Automatic Number Verification allows you to use your DunyaTelecom phone card without entering a PIN. You can register up to six 50 different phone numbers, per PIN, from which you use this service-home, office, mobile, etc. When making calls from these registered numbers, dial your access number and then dial your destination number; no PIN is necessary. However, a PIN will be supplied so you can still receive DunyaTelecom’s great low rates when making calls from non-registered phones. To register your phone numbers, log into your account.
  
  Please note that a specific phone number can be registered to only one (1) DunyaTelecom PIN. Once a phone number is registered, the system will recognize this DunyaTelecom PIN when you dial the access number. PINs from other DunyaTelecom calling cards, will not be recognized unless the option for the original PIN is disabled first.
  
  Please call us at our customer service 1-888-474-6925.